10 - Operating Cadence And Governance¶
Weekly Cadence¶
Meeting |
Purpose |
Participants |
Input Artifacts |
Output |
|---|---|---|---|---|
Product triage |
Prioritize near-term work and unblock MVP/MSP milestones |
PM, Eng, Design, Curriculum, Growth |
Backlog, incidents, KPI drift |
Updated sprint priorities |
Discovery review |
Review customer evidence and experiment results |
PM, Design, Success, Tutor Ops, Growth |
Interview notes, analytics, support logs |
Validated insights and next tests |
Delivery standup |
Remove blockers and track release health |
Pod team |
Sprint board, release checklist |
Escalation list |
Reliability and quality review |
Review incidents, SLO drift, tutor continuity, and error budget |
Engineering, PM, Tutor Ops |
Monitoring dashboards, incident logs, quality scorecards |
Reliability action plan |
Monthly Cadence¶
Meeting |
Purpose |
Output |
|---|---|---|
KPI review |
Measure progress against targets |
KPI actions and owner assignments |
Risk review |
Evaluate new and existing risks |
Updated risk register and mitigations |
Commercial review |
Check pricing and pipeline health |
Monetization adjustments |
Curriculum impact review |
Evaluate reading efficacy and subgroup performance |
Content and intervention priorities |
Tutor operations review |
Evaluate match quality, continuity, and staffing health |
Tutor capacity and quality action plan |
Quarterly Cadence¶
Meeting |
Purpose |
Required Inputs |
Output |
|---|---|---|---|
Quarterly planning |
Commit outcomes and capacity |
KPI performance, roadmap, risks, discovery backlog |
Quarter plan |
QBR |
Review business impact and strategy fit |
Revenue, retention, reliability, customer feedback, learning outcomes |
Strategic decisions |
Compliance readiness review |
Validate trust posture before scale |
Control evidence, incident summaries, legal updates |
Go/no-go for next-scale release |
Governance Roles¶
Domain |
Accountable |
Consulted |
Informed |
|---|---|---|---|
Roadmap decisions |
Product |
Engineering, Design, Curriculum, Growth, Tutor Ops |
Exec team |
Reliability and incidents |
Engineering |
Product, Support, Tutor Ops |
Families (as needed) |
Pricing and packaging |
Product + Finance |
Growth, Success |
Exec team |
Privacy and compliance |
Security + Legal |
Product, Engineering |
Exec team |
Learning efficacy standards |
Curriculum |
Product, Data, Success |
Family stakeholders |
Required Artifacts¶
Current quarter outcomes and KPI targets
Initiative briefs with measurable hypotheses
Release notes and post-launch readouts
Updated risk register and decision log
MVP pilot scorecard and MSP launch readiness scorecard
Quarterly trust packet (security, privacy, legal)